Terms of Service
Last updated: October 10, 2026
Effective date: October 10, 2026
Welcome to PutPack Shipping Recorder! This app is developed and operated by Jiaxing Wendao Apparel Co., Ltd. ("we", "us"). Please read the following Terms of Service ("these Terms") carefully before using this app. By downloading, installing, or using this app, you acknowledge that you have read, understood, and agree to be bound by all of these Terms. If you do not agree to any of these Terms, please do not use this app.
1. Service Description
1.1 PutPack Shipping Recorder is a courier packing recorder assistant app ("this app") that helps you record the packing process, manage video records, and provides auxiliary features such as local network backup.
1.2 This app offers the following two service modes:
• Free (Basic): provides a limited number of recordings (50 per day) and basic video management, without computer backup. All recorded videos and data are stored locally on your device.
• PutPack Shipping Recorder Pro (Paid): unlocks unlimited recording, local network computer backup, computer management software, and all other advanced features. Pro is available as an auto-renewing subscription (monthly/yearly) or a one-time buyout, as described in the app.
1.3 We reserve the right to adjust the service content, feature scope, and pricing as the business develops. Any material adjustment will be communicated to users in advance via an in-app announcement or notification.
1.4 Optional Cloud Backup (Pro feature): you may back up videos you select to your own Baidu Netdisk account. This feature is implemented through the Baidu Netdisk open platform; files are uploaded directly from your device to your own Baidu Netdisk account and never pass through our servers. You are responsible for ensuring sufficient storage space in your netdisk and for complying with the Baidu Netdisk terms of service. Files uploaded to Baidu Netdisk are managed or deleted by you within Baidu Netdisk; revoking authorization in this app does not delete files already uploaded. Beyond what mandatory law provides, we are not liable for backup failures or file loss caused by changes to or interruption of the Baidu Netdisk service, or by issues with your own netdisk account.
2. Accounts and Devices
2.1 This app requires no account registration to use all core features. The Pro subscription is linked through your Apple ID (iOS) or Google account (Android) and managed by the respective app store. We do not collect your phone number, email address, or password.
2.2 You are responsible for keeping your device and account secure. We are not liable for any loss caused by a lost device or a compromised account.
3. User Obligations
3.1 You undertake not to use this app for any unlawful activities, including but not limited to: recording illegal content, infringing on others' privacy or portrait rights, spreading illegal or harmful information, or using it for any fraud or fictitious transactions.
3.2 You are responsible for keeping your device and locally stored data safe. We are not liable for data loss caused by a lost or damaged device, system failure, or accidental deletion. We recommend that you back up important videos regularly via the local network backup feature.
3.3 You bear full legal responsibility for all video content you record using this app and must ensure that your recording complies with applicable laws, regulations, and public order and good customs.
4. Intellectual Property
4.1 All intellectual property rights in this app (including but not limited to program code, interface design, icons, documentation, and trademarks) belong to Jiaxing Wendao Apparel Co., Ltd. and are protected by the copyright and trademark laws of the People's Republic of China and relevant international intellectual property treaties.
4.2 Without the explicit written authorization of Jiaxing Wendao Apparel Co., Ltd., you may not reverse engineer, decompile, disassemble, modify, copy, distribute, rent, sublicense, or create derivative works of this app.
4.3 The intellectual property rights in the video content you record through this app belong to you. We will not access, use, or claim ownership of such content in any way.
5. Disclaimer
5.1 This app is provided "as is". To the maximum extent permitted by law, we make no express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
5.2 We are not liable for service interruption or data loss caused by force majeure (including but not limited to natural disasters, war, government action, policy changes, cyberattacks, third-party service interruption, or device failure).
5.3 The recording feature of this app is intended to help you keep a visual record of the packing process and does not constitute any form of legal advice, guarantee of legal evidence, or transaction guarantee.
6. Pro Auto-Renewing Subscription Terms
6.1 Subscription Plans and Pricing
This app offers the following Pro auto-renewing subscription plans (the exact price is as shown in the App Store / Google Play within the app and may vary by region):
• Monthly subscription (1 month)
• Annual subscription (1 year)
6.2 Payment and Confirmation
The Pro subscription is paid via Apple App Store In-App Purchase on iOS and via Google Play In-App Purchase on Android. When you confirm the purchase, the amount will be charged to your linked payment method. We do not process or store any of your payment information.
6.3 Auto-Renewal
The Pro subscription is an auto-renewing subscription. Within 24 hours before the end of the current subscription period, Apple or Google will automatically charge your account to renew it, at the same price as the original subscription (unless a price adjustment has been made and notified in advance). After a successful renewal, your subscription validity will automatically extend by one full period.
6.4 Cancellation
You can cancel the auto-renewal of your Pro subscription at any time:
• iOS: open "Settings" → tap Apple ID → "Subscriptions" → select PutPack Shipping Recorder Pro → "Cancel Subscription".
• Android (Google Play): open the Google Play Store → "Subscriptions" → select PutPack Shipping Recorder Pro → "Cancel subscription".
Please note that cancellation must be completed at least 24 hours before the end of the current subscription period; otherwise the current period will still auto-renew. After cancellation, your Pro access will continue until the end of the current paid period and will not expire immediately.
6.5 Refund Policy
Because payment and billing management for the Pro subscription are handled by the Apple App Store or Google Play, we cannot issue refunds directly. To request a refund, please submit it through the corresponding platform's official channel:
• iOS (Apple): reportaproblem.apple.com
• Android (Google Play): play.google.com → "Subscriptions" → request a refund
Whether a refund is approved is decided by the corresponding platform; we are not involved in the refund review process.
6.6 Price Adjustments
We reserve the right to adjust the Pro subscription price. If a price adjustment is needed, we will notify users within the app in advance. For existing subscribers, the new price will take effect at the next renewal after the current subscription period ends. If you do not agree to the new price, you can cancel your subscription as described above before the new price takes effect.
6.7 Restoring Purchases
If you change devices or reinstall the app, you can restore your Pro subscription via the in-app "Restore Purchases" feature. iOS users must sign in with the same Apple ID used for the purchase; Android users must sign in with the same Google account used for the purchase.
7. Buyout Plan Terms
7.1 Plan Description
This app also offers a buyout plan (the exact price is as shown in the App Store / Google Play within the app). The buyout plan is a one-time payment; after payment, the user may use all Pro advanced features without time limit for as long as this app continues to operate.
7.2 Payment Method
The buyout plan on iOS is paid via Apple App Store In-App Purchase, and on Android via Google Play In-App Purchase. After successful payment, Pro access takes effect immediately.
7.3 Non-Subscription Nature
The buyout plan is a one-time purchase and does not involve auto-renewal. No subsequent charges will occur after the purchase. The provisions of Article 6 (Auto-Renewing Subscription Terms) regarding auto-renewal and cancellation do not apply to buyout plan users.
7.4 Refund Policy
Refunds for the buyout plan are handled by the corresponding app store: on iOS you may submit a request via reportaproblem.apple.com, and on Android you may request a refund via Google Play. Whether a refund is approved is decided by the corresponding platform; we are not involved in the refund review process. After a successful refund, your Pro access will be revoked and the app will revert to the free version.
7.5 Special Provisions on Service Termination
If this app ceases operations due to force majeure, business adjustment, or other reasons, we will notify buyout plan users at least 30 days in advance via an in-app announcement. For buyout plan users, we will handle the matter as follows:
• If the buyout plan was purchased less than 1 year ago and the service terminates, the remaining amount will be refunded after deducting a pro-rata amount for the months used;
• If the buyout plan was purchased more than 1 year ago, the user is deemed to have fully enjoyed the service value and no further refund will be made.
These special provisions do not replace or weaken the effect of the other general provisions of Article 8 (Service Changes and Termination) of these Terms.
7.6 Device Migration
After buyout plan users change devices or reinstall the app, iOS users can restore access by restoring purchases with the original Apple ID; Android users can restore access by restoring purchases with the original Google account.
8. Service Changes and Termination
8.1 We reserve the right to modify, suspend, or terminate all or part of the services of this app as the business develops. In the event of a material change, we will notify users in advance by reasonable means.
8.2 If you violate any of these Terms, we have the right to immediately terminate your right to use this app without refunding any fees already paid. For buyout plan users whose service is terminated due to a breach, no refund will be made.
8.3 You may terminate your use of our services at any time by uninstalling this app. After uninstallation, all data stored locally on the device will be erased and cannot be recovered. Uninstalling does not automatically cancel your Pro subscription; you must still cancel it as described in Clause 6.4.
8.4 If this app ceases operations, buyout plan users will be handled in accordance with Clause 7.5 of Article 7 (Buyout Plan Terms).
9. Governing Law and Dispute Resolution
9.1 The formation, performance, interpretation, and dispute resolution of these Terms are governed by the laws of the People's Republic of China. Nothing in this Clause 9 limits or excludes any mandatory consumer protection rights that you enjoy under the laws of the country where you habitually reside; where such mandatory provisions cannot be derogated from by agreement (for example, in the European Economic Area, the United Kingdom, or Switzerland), they remain applicable to you.
9.2 Any dispute arising from or related to these Terms shall first be resolved through friendly negotiation. If negotiation fails, either party may file a lawsuit with the competent people's court at the place of the operator (Jiaxing, Zhejiang Province).
10. Contact Us
If you have any questions, suggestions, or complaints about these Terms or the Pro subscription, please contact us at:
Email: support@putpack.cn