Terms of Use

Last Updated: June 23, 2026 · Effective Date: June 23, 2026

Welcome to PutPack! This app is developed and operated by Jiaxing Wendao Apparel Co., Ltd. ("we", "us"). Please read these Terms of Use ("these Terms") carefully before using the app. By downloading, installing, or using this app, you acknowledge that you have read, understood, and agreed to be bound by all of these Terms. If you do not agree with any part of these Terms, please do not use this app.

1. Description of Service

1.1 PutPack is a parcel packing video assistant app (the "app") that helps you record packing processes, manage video records, and provides auxiliary features such as LAN backup.

1.2 The app offers two service tiers:

• Free (basic): Limited recording (30 recordings per day) and basic video management. All recorded videos and data are stored locally on your device.
• PutPack Pro (paid): Unlocks unlimited recording, LAN backup to computer, the desktop management software, and all other premium features. Pro is available as an auto-renewable subscription (monthly/yearly) or a one-time lifetime purchase, as described in the app.

1.3 We reserve the right to adjust service content, feature scope, and pricing as our business evolves. Material changes will be announced in the app in advance.

2. Accounts and Devices

2.1 Core features on iOS require no account registration; your Pro subscription is linked through your Apple ID. On Android, a Pro subscription requires registering an account with your phone number to link purchase orders, support device rebinding (up to 3 times per month), and allow order inquiries.

2.2 You are responsible for the security of your device and account. We are not liable for any loss caused by a lost device or a compromised account.

3. User Obligations

3.1 You agree not to use this app for any illegal or unlawful activity, including but not limited to: recording illegal content, infringing others' privacy or likeness rights, distributing illegal or harmful information, or any fraud or fake transactions.

3.2 You are responsible for safeguarding your device and locally stored data. We are not liable for data loss caused by device loss, damage, system failure, or accidental deletion. We recommend regularly backing up important videos via the LAN backup feature.

3.3 You bear full legal responsibility for all video content recorded with this app and must ensure your recording complies with applicable laws and public order.

4. Intellectual Property

4.1 All intellectual property rights in this app (including but not limited to program code, interface design, icons, documentation, and trademarks) belong to Jiaxing Wendao Apparel Co., Ltd. and are protected by applicable copyright and trademark laws and international intellectual property treaties.

4.2 Without our express written authorization, you may not reverse-engineer, decompile, disassemble, modify, copy, distribute, rent, sublicense, or create derivative works from this app.

4.3 You own the intellectual property rights in the videos you record with this app. We will never access, use, or claim ownership of that content.

5. Disclaimer

5.1 The app is provided "as is". To the maximum extent permitted by law, we make no express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

5.2 We are not liable for service interruption or data loss caused by force majeure, including but not limited to natural disasters, war, government actions, policy changes, cyberattacks, third-party service outages, or device failures.

5.3 The recording feature is intended to help you keep video records of packing processes. It does not constitute legal advice, any guarantee of legal evidentiary effect, or any transaction guarantee.

6. Pro Auto-Renewable Subscription Terms

6.1 Plans and pricing

The app offers the following Pro auto-renewable subscription plans. Prices are displayed in the app at the time of purchase and may vary by country or region:

• Monthly subscription (1 month)
• Yearly subscription (1 year)

6.2 Payment and confirmation

On iOS, Pro subscriptions are paid via Apple In-App Purchase; on Android, via Google Play Billing or Alipay. Payment will be charged to your iTunes/Apple ID account (or your Google/Alipay account) at confirmation of purchase. We do not process or store any of your payment information.

6.3 Automatic renewal

Pro subscriptions renew automatically. Your account will be charged for renewal within 24 hours prior to the end of the current period, at the same price as the original subscription (unless a price change has been notified in advance). Upon successful renewal, your subscription is extended by one full period.

6.4 Managing and canceling your subscription

You can manage or turn off auto-renewal at any time:

• iOS: Open Settings → tap your Apple ID → Subscriptions → select PutPack Pro → Cancel Subscription. Subscriptions may also be managed in your Apple ID account settings after purchase.
• Android (Google Play): Open the Google Play Store → Subscriptions → select PutPack Pro → Cancel Subscription.

Please note that cancellation must be completed at least 24 hours before the end of the current period; otherwise the current period will still renew. After cancellation, your Pro entitlements remain active until the end of the already-paid period. No cancellation of the current active subscription is allowed during its active period.

6.5 Refund policy

Because payment and billing for Pro subscriptions are handled by the Apple App Store or Google Play, we cannot issue refunds directly. To request a refund, please use the official channel of the relevant platform:

• iOS (Apple): reportaproblem.apple.com
• Android (Google Play): pay.google.com → Subscriptions & services → Request a refund

Refund approval is decided solely by the relevant platform; we do not take part in the refund review process.

6.6 Price changes

We reserve the right to adjust Pro subscription prices. Any price change will be announced in the app in advance. For existing subscribers, the new price takes effect at the next renewal after your current period ends. If you do not agree with the new price, you may cancel your subscription before the new price takes effect as described above.

6.7 Restoring purchases

If you switch devices or reinstall the app, you can restore your Pro entitlements via the in-app "Restore Purchases" feature. iOS users must sign in with the same Apple ID used for the purchase; Android users must sign in with the original purchase account.

7. Lifetime (One-Time Purchase) Terms

7.1 Plan description

The app also offers a one-time lifetime purchase, with pricing displayed in the app at the time of purchase. After payment, you can use all Pro premium features without a time limit for as long as the app continues to operate.

7.2 Payment

On iOS, the lifetime purchase is paid via Apple In-App Purchase; on Android, via Alipay. Your Pro entitlements take effect immediately after successful payment.

7.3 Not a subscription

The lifetime purchase is a one-time purchase and does not involve automatic renewal. No further charges will occur after purchase. The auto-renewal and cancellation provisions in Section 6 do not apply to lifetime purchase users.

7.4 Refund policy

Refunds for the iOS lifetime purchase are handled by the Apple App Store; you may submit a request via reportaproblem.apple.com. For Android (Alipay) refunds, please contact us at support@putpack.cn within 7 days of purchase. Requests after 7 days will be handled case by case at our discretion. Once a refund is granted, your Pro entitlements are revoked and your account reverts to the free tier.

7.5 Special provisions on service termination

If the app ceases operations due to force majeure, business adjustments, or other reasons, we will notify lifetime purchase users via an in-app announcement at least 30 days in advance. Lifetime purchase users will be treated as follows:

• If the lifetime purchase was made less than 1 year before termination, the remaining amount will be refunded pro rata based on the months already used;
• If the lifetime purchase was made more than 1 year before termination, the user is deemed to have fully enjoyed the service value and no further refund will be issued.

7.6 Device migration

If a lifetime purchase user switches devices or reinstalls the app, iOS entitlements can be restored via Restore Purchases with the original Apple ID; Android entitlements can be restored by signing in with the original registered phone number. Android device rebinding is limited to 3 times per month.

8. Service Changes and Termination

8.1 We reserve the right to modify, suspend, or terminate all or part of the app's services as our business evolves. Material changes will be notified to users in advance through reasonable means.

8.2 If you breach any provision of these Terms, we may immediately terminate your right to use the app without refunding any fees paid. Lifetime purchase users whose service is terminated for breach are not entitled to a refund.

8.3 You may stop using our services at any time by uninstalling the app. After uninstallation, all locally stored data on your device will be erased and cannot be recovered. Uninstalling does not automatically cancel your Pro subscription; you must still cancel it as described in Section 6.4.

8.4 If the app ceases operations, lifetime purchase users are handled as set out in Section 7.5.

9. Account Deletion

Registered Android users can request account deletion in the app via Settings → Delete Account. You must enter your login password to verify your identity. After deletion, your phone number, hashed password, membership status, and all order records are permanently deleted and cannot be recovered. On iOS there is no account system, so no deletion is needed.

10. Governing Law and Dispute Resolution

10.1 The formation, performance, interpretation, and dispute resolution of these Terms are governed by the laws of the People's Republic of China.

10.2 Any dispute arising from or relating to these Terms shall first be resolved through friendly negotiation. If negotiation fails, either party may file a lawsuit with the competent people's court at the operator's location (Jiaxing, Zhejiang Province).

11. Contact Us

If you have any questions, suggestions, or complaints about these Terms or your Pro subscription, please contact us at:

Email: support@putpack.cn