- Replies within 24 hours on business days
- Weekends and holidays may take longer
- For urgent issues, mark your email subject as "Urgent" and we will prioritise it
Support
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FAQ
Frequently asked questions
How do I get started with PutPack?
After downloading PutPack, open the app and scan the parcel barcode with your camera — recording starts automatically. When you stop, the video is saved to your device locally, and you can find and manage recordings by tracking number.
Where are recordings stored?
All recordings are stored in your phone's local storage or the app's dedicated directory by default. We never upload your videos to any cloud server, keeping your data private and secure. You can check the storage path in the app settings.
What's the difference between Pro and Free?
The free version covers basic scan-recording and tracking search. Pro unlocks all advanced features, including LAN backup, unlimited recording storage and advanced filtering. See the pricing section on the home page.
How do I get a refund or cancel my subscription?
Subscriptions are managed by Apple and Google. On iPhone, turn off auto-renewal in Settings → Apple ID → Subscriptions; on Android, manage them in Google Play. To request a refund, submit a request via Apple's Report a Problem page, or contact us and we will help.
Found a bug — how do I report it?
Sorry for the inconvenience! Email support@putpack.cn with a description of the issue, the steps to reproduce it, and your device model and OS version, and we will investigate as soon as possible.