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Response Time
- Usually within 2 hours on business days
- Weekends and holidays may take longer
For urgent issues, mark your email subject as "Urgent"
FAQ
Frequently Asked Questions
How do I get started with PutPack?⌄
After downloading PutPack, open the app and scan the parcel barcode with your camera — recording starts automatically. When you stop, the video is saved to your device locally, and you can find and manage recordings by tracking number.
Where are recordings stored?⌄
All recordings are stored in your phone's local storage or the app's dedicated directory by default. We never upload your videos to any cloud server, keeping your data private and secure. You can check the storage path in the app settings.
What's the difference between Pro and Free?⌄
The free version covers basic scan-recording and tracking search. Pro unlocks all advanced features, including LAN backup, unlimited recording storage, and advanced filtering. See the pricing section on the home page.
How do I get a refund or cancel my subscription?⌄
Subscriptions are managed by Apple. You can turn off auto-renewal in Settings → Apple ID → Subscriptions on your iPhone. To request a refund, submit a request via Apple's Report a Problem page.
Found a bug — how do I report it?⌄
Sorry for the inconvenience! Email support@putpack.cn with a description of the issue, the steps to reproduce it, and your device model and OS version, and we'll investigate as soon as possible.
You can also learn more on these pages